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| Brand: CatGenie
Category: Pet Products
List Price: $329.99
Buy New: $255.61
You Save: $74.38 (23%)
New (7) from $255.61
Rating:  181 reviews
Sales Rank: 4767
Media: Misc.
Shipping Weight (lbs): 34.1
Dimensions (in): 25.8 x 22.4 x 13.8
MPN: 891329001003
Model: 891329001003
UPC: 891329001003
EAN: 0891329001003
ASIN: B000MKHQG4
Availability: Usually ships in 1-2 business days
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| Customer Reviews:
 Perfect unit, as long as it works. December 20, 2008
I must say that I was thrilled about the arrival of the cat genie, eventhough it took several tricks to get it to work in the laundry room (the drain was not big enough to fit the cleanout hose). Once it was setup, I was thrilled. It worked great for about a month or so.
I was made aware of my first in a series of problems with the unit getting clogged. The company has sense come out with a new impeller unit, which so far has solved any problems that we had with the unit becoming clogged. I must say, that when the customer support person said to get out "several old towels and rubber gloves" I had no idea of what I was in for. All I can say is piss soup is not something you want to encounter everyday. Since the company sent out a new impeller unit (they may have changed more than just the impeller, as they sent an entirely new inside unit for free), the only other trouble I have had is with the cartridges themselves.
On 3 occasions the cartridges failed to work. Unfortunately, on one of these occasions we were out of town and for whatever reason, the unit got stuck in cycle. When we returned, the laundry room where we have the unit was no less than 120 degrees F. The unit running constantly for who knows how long had really heated the place up. All that was needed to do was to lift the cartridge out and then drop it back in. The same cartridge sensed that it was empty far before it actually was. My guess is that it stopped dispensing the liquid cleaner. As stated, this is the 3rd time this has happened, which isn't great since I only change the cartridge every two months (60 cycles).
I have one cat, about 2 years old who weighs about 10 lbs. She is very picky with the litter box, and she adjusted to this rather quickly. She has always had a weird habit of peeing right beside the litter box, but this is no fault of the companies, as she does this no matter what type of litter she uses.
I rate this unit a 4, mainly because the main defects I had with the unit seemed to be mostly fixed by their updated impellers which are now sent out with the newer units. I would like them to improve the cartridges themselves, and even offer a service to send them back to refill them, as it seems like the argument that you save so much on waste (which is definately is true) isn't as strong when you have to throw something out which could really easily be recycled and reused. We are still trying to figure out how to refill the cartridges ourselves, but I really doubt it is worth our time. This is more of a personal thing with me, as my main reason for getting the unit was to eliminate the stinky waste - which the cat genie does.
We have had our unit for well over a year and a half and overall are very happy with it. If we had multiple cats I know it would work well too. For the most part, we never have to think about the unit. The cartridges now come in non-scented too, although I rather like the smell of the cleaning solution.
I would recommend this unit to anybody who cringes at cleaning up litter. It is actually a pretty neat solution, and I think the company is constantly working to improve the unit.
 Stinks up your house!!!! December 18, 2008
1 out of 1 found this review helpful
When I first bought this item I was elated. Soon after it began to break down on a regular basis. Each time it broke I was sent replacement parts that I had to replace myself. The parts took up to a week to come and my cat would stop using it and start using my living room carpet. It took me about two weeks each time (about four times) to get her to start using the cat genie again.
Now that it "works" again it stinks up my house!!! Small solids get through the scooper and then are washed and dried along with the litter granules. Dirty water remains at the bottom of the unit as well. The dryer then blows hot air on the granules and small solids spreading a putrid odor through your house.
It may take a few washes for this to happen but it will happen and regularly. When it does happen the only solution is to take the filthy unit apart, clean it with disinfectant and put it all back together again until the next time.
I think i am going to go back to a plain old litter box ...
POOR CUSTOMER SERVICE--WILL NOT HONOR GUARANTEE AS IT WOULD APPLY TO ACCESSORIES December 17, 2008
1 out of 2 found this review helpful
hi, i purchased the cat genie with great anticipation! no more changing litter cartridges every week! (2 large cats) yea!! however, after 2 1/2 weeks of tricking, coaxing, etc....my cats would not use the cat genie. boo! i loved my new cat genie! UNTIL I HAD A PROBLEM!!! contacted cat genie only to be told that my "accessories" would not be refunded. only the actual unit itself. but that i could try to sell the dome hood on another site myself if i wanted to. NOT!!! then i asked to speak with a manager only to be told that he was busy and would call me whenever he had time. what part of "90 DAY SATISFACTION GUARANTEE" does that fall under???? i am very unhappy with cat genie at this point and want to caution anyone looking to do business with this company that they do not stand behind their guarantee. i,too, am a small business owner, and would NEVER create a disgruntled customer over $34!!!!! shame on cat genie!
 Now reset your CatGenie Cartridges and use them over and over! November 30, 2008
0 out of 2 found this review helpful
A cartridge resetter is now available so you can refill and reset the cartridge after the 60 washes are up. See it here:
[...]
 Count on tearing it apart once a month November 30, 2008
We bought this at the beginning of the year and we were very excited when it came. However the excitement didn't last. I can't even tell you how many calls we have made to the support desk to help us fix it. We now have become experts at tearing it apart. It always gets clogged and I can't even begin to describe how disgusting it is to deal with soupy cat poop. Also, if any poop gets left behind then it gets blown with hot air and stinks up the whole house. I would not recommend buying this until they fix a few things.
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